Since 2000, Götalands Trafikskola AB has provided traffic education and has been a limited company since 2020.
We provide instruction in driving, theory, risk management, driver's license education, and an overview of private training programs (handledarkurs).
We are granted F-Skatt approval.
Unlike most legal documents, this page aims to be easily understood without resorting to technical jargon. Please let us know if you have any suggestions for improvement!
You become a customer and user of our services when you register or make a purchase at Götalands Trafikskola AB. As a result, you accept these terms and conditions.
To accept our terms and conditions, you must legally obtain the approval of your parent(s) or legal guardian if you are under the age of 18. If consent cannot be obtained in any other manner, you must be able to provide our driving school with a written certificate signed by your parent(s) or guardian(s) prior to performing a service.
Your account is private. You alone may use your login and password details. It is your responsibility to make sure your password and login information are safe and secure. Any harm that results from someone else using your account to log in is not Götalands Trafikskola's fault. You can use our services and the Trafikskolaonline web app as a customer for the duration of your education. In the event that you abuse the platform or service, Götalands Trafikskola has the right to terminate your account.
You can check the most recent prices on our website or the Trafikskolaonline web app. In the event of any discrepancy between the app and the website, it is always the app’s prices that apply. Prices are subject to change during training. For all sales, full refund rights apply for 14 days, according to the distanshandelslagen. From the 15th day, refunds can be made for an administrative fee of 10% for 12 months from the date of purchase. If you have not used or requested a refund of the service within 12 months from the date of purchase, the service will expire, and you will no longer be able to receive it either in time or money. After passing the knowledge test and the driving test booked by Götalands Trafikskola, any remaining balance can be refunded in full.
Götalands Trafikskola retains the right to charge a 10% fee for any remaining driving lessons if a student decides to break their package and stop their education. Please take note that no discounts or reimbursements for the theory package will be given.
Driving lessons that begin before 12:00 must be canceled at least 24 hours in advance of the scheduled lesson and on a working weekday (Monday through Friday, which does not include weekends).
Driving lessons that begin after 12:00 must be canceled by 12:00 the working day prior to the scheduled service (Monday through Friday, not including weekends).
If a cancellation occurs after the time frame specified above, there will be a full charge unless a medical certificate is provided within two weeks of the service cancellation.
The Risk 1 and Introductory courses must be canceled no later than 12:00, two working days prior to the scheduled service (Monday through Friday, not including weekends).
Risk 2 course cancellations must be made by 12:00, 4 working days prior to the scheduled service (Monday through Friday, not including weekends).
If a cancellation occurs after the time frame specified above, there will be a full charge unless a medical certificate is provided within two weeks of the service cancellation.
A minimum of two weeks notice must be given if an intensive training session needs to be canceled.
Should you cancel after the aforementioned date, you will be fully charged for the portion of the scheduled stay that occurs within two weeks of the cancellation date.
After passing their driver's license exam and successfully finishing driving education, students who still have lessons left can receive a refund of the entire balance owed, including any applicable discounts.
According to what is stated in paragraphs 3 and 4 of STR's practice, the driving school has the right to charge an administration cost of 10% of the course, lesson, or package price if the package was purchased more than 14 days prior. This includes refund requests when the driver's license is not completed.
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In the event that a reminder or collection request is made and the customer has not updated us with their correct address, Götalands Trafikskola disclaims all liability for any fees that may be incurred.
Throughout your driving instruction, the conditions of this agreement may alter. If so, any changes will be announced via email. The updated complete terms and conditions will be available on both our website and in the Trafikskolaonline web app.
Götalands Trafikskola will stop at nothing to earn your satisfaction as a client. As a customer, you should come to our office if we are unable to accomplish this.
To provide you with our services in the best way possible, we need to collect certain information from you.
We use two different types of cookies on our website. These allow us to direct information and offers via Google and Facebook to everyone who has visited our website.
When you register as a student, an account is created for you in our web app, Trafikskolaonline. You enter your name, telephone number, email address, and personal number.
If you make a purchase of lessons or courses in the app or on the website, you also enter your payment information, which we save. We also save booking details related to your purchase, such as type of service, time, place, and the teacher involved in the service with you.
After you have completed driving lessons and theoretical tests, we save your results as well as feedback from your teacher.
Your conversation will be preserved for approximately a year if you use our website or app to chat with your teacher or our support. This makes it simple for you and us to follow our internal conversations as you study. Information about you that is unimportant or not directly relevant to our business relationship is not going to be saved by us.
We only store customer data using industry-leading, highly secure third-party solutions. The following personal information is managed with the aid of third-party solutions:
Booking information, theory status, training card, and general personal information—Trafikskolaonline
Chat Messages (3CX)
Analysis of visitors and users on website and app (Google Analytics)
Payment History: Klarna
When Götalands Trafikskola uses a third-party solution, we at Götalands Trafikskola are still in charge of how your personal data is processed by this third party. We always plan to take all appropriate steps to guarantee that the parties who are granted access to your data do so with the same stringent security measures that we do, and that they always abide by all relevant laws and regulations.
Only to the extent specified herein will personal data be handled, stored, and transferred to third parties; as such, it will never be done without your consent.
Our primary goal in preserving your personal information is to fulfill our business obligations to you and provide you with the smoothest service possible. This includes sending you information about reservations, theory test results, and instructor evaluations straight to your phone.
We also save personal data to meet the legal requirements that we are subject to as a registered driving school, where we must, at the request of the Swedish Transport Agency, be able to show documentation of all training elements to ensure the quality of our business.
We save your telephone number to ensure a secure login so that only you can access your driving education information. In addition, it allows us to send booking confirmations and reminders by SMS, if needed. By saving your email address, we can also send booking confirmations and reminders via email.
Regarding transaction data and the history of bookings, we must meet the legal requirements for accounting as well as provide the possibility of refunds / complaints. Transaction data linked to you as an individual is also saved.
We save cookies—if you do not object to this—to offer our visitors and users relevant offers and information about our products and services.
Our goal is to retain as little customer data as possible for the shortest amount of time.
This means that, generally speaking, we retain personal data necessary for our shared business relationship for 1 year following your termination as a client.
We retain personal information for 7 years, then 5 years, as required by the Swedish Transport Agency and the tax authorities.
You have the right to know in plain and understandable terms why and how we gather, use, and store your personal data.
You have the right to access, on request, i.e., a register extract, all your personal data that we save.
You have the right to rectification, i.e., a right to have incorrect information corrected, if you contact us and request this.
You have the right to delete, i.e., to have your personal data deleted. However, this does not apply to the personal information we must retain to meet our legal requirements or to fulfill our business agreement regarding the services with us that you have chosen to use.
You have the right to limited processing—a right to demand that the processing of personal data be limited. For example, if you contact us and object to the fact that certain information we have about you is not correct,.
You have the right to data portability, i.e., to demand that personal data be transferred from us as personal data controllers to another party.
You have the right to complain. You always have the right to turn to the Data Inspectorate and complain if you believe that you have not been properly treated by us.
To ensure that we do not share your information with third parties and that the changes you make only affect you, we will require identification from you when you exercise these rights.
A cookie is a small text file that, when you are on our website, is saved on your data to, among other things, make certain properties on the website work for you. Some cookies, but not all, can be considered personal data, e.g., an IP address can be considered a personal data if it can be linked to you as a user of the specific address. In that case, you also have the rights we described to you above in terms of how we collect and handle these cookies.
Cookies can be used for different purposes, and we use them to analyse what our visitors are interested in to be able to create relevant offers based on it. Cookies are therefore good for us as a source of information when we want to develop the website and the internet-based services we offer you.
We use two types of cookies. Facebook and Google cookies. Both are used to understand what you as a visitor are interested in and create relevant offers based on it via Facebook and Google ads. Our cookies are automatically deleted after 3 months. We do not share the information we receive with third parties.
You can choose in your settings on the computer whether you want to accept cookies or not. You can also choose to be warned every time a cookie appears. Keep in mind that this can affect how well a website runs for you.
Regarding cookies used by 3rd parties, e.g. Facebook or other social media platforms where we can appear, we do not have control over these. If you have questions or concerns about what kind of cookies it may be about and how the information is stored, we therefore ask you to read their privacy and cookie policy or contact them directly.
We care about being completely transparent with how we handle your personal data and you are always welcome to contact us with questions, requests or complaints regarding how we process, or may process, personal data that applies to you.
Götalands Trafikskola AB
Organisation number: 559246-5677
Address: Tingvallavägen 22, 461 32 Trollhättan
Telephone: 073-986 32 83
Email: info@gotalandstrafikskola.se
If you have questions or complaints about us regarding our handling of your personal data or our treatment of you in these matters, you also always have the opportunity to contact the Data Inspectorate and direct a complaint against us.
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